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Why offshoring fails

Outsourcing overseas has its drawbacks...
In the 2005 Ventoro Report on offshoring, 45 percent of the respondents in their survey considered their offshoring strategy to be successful, while 36% considered it a failure. According to Gartner, "Through 2007, 80 percent of organizations that outsource customer service and support contact centres with the primary goal of reducing cost will fail."
 read more | score:0 | -Ray, February 8, 2006
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