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Why offshoring fails

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Outsourcing overseas has its drawbacks...
In the 2005 Ventoro Report on offshoring, 45 percent of the respondents in their survey considered their offshoring strategy to be successful, while 36% considered it a failure. According to Gartner, "Through 2007, 80 percent of organizations that outsource customer service and support contact centres with the primary goal of reducing cost will fail."
 read more | score:908 | -Ray, February 8, 2006
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