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For one-tenth the cost of systems management software from Hewlett-Packard and the like, IT managers chose an outsourced solution based on the open source Nagios stack.
Bell wanted an application that allowed him to monitor every aspect of his data center so that his IT department could shift its primary focus from troubleshooting to working on applications that would garner more business for the company. Like all c-level executives, he also wanted to save money.
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